Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). I have sent in the requested information on my warranty claim.

Simply so, will OtterBox replace my phone if it breaks?

Otterbox doesn't replace your phone, just the case.

Likewise, what is OtterBox drop protection? "OtterBox Certified Drop+ Protection means that OtterBox cases are tested by us and built for you, standing up to the rough-and-tumble, hectic, non-stop lifestyles of today's smartphone users.

Secondly, how do you redeem warranty on OtterBox?

To submit a warranty claim, visit otterbox.com/en-us/warranty-claim or call 1-855-688-7269. Any warranty claims must be made by customer no later than sixty (60) calendar days after the expiration of the applicable Warranty Period.

Where can I get my OtterBox replaced for free?

I went to the Otterbox website and read about the Warranty policy. Every case is guaranteed for a year. If you have a problem with your case within a year, you can submit for a brand new one – for FREE! You do NOT need your receipt to request a replacement.

Related Question Answers

What happens if my phone breaks while in an OtterBox?

If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty (60) calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: (1) repair the Product using new or refurbished parts; (2) replace the

What happens if my OtterBox breaks?

If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty period, then your damaged product is eligible for a warranty replacement.

What happens if my screen breaks in an OtterBox?

Here is what to do if your iPhone screen shattered in OtterBox. The company provides a warranty for the case only and not your iPhone. So, if the case gets damaged, they will replace it, but they will never replace your iPhone's screen. OtterBox will do nothing to replace the screen.

Does OtterBox Replace cracked phones?

Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. It's a preventative measure, but it's not 100% guaranteed to protect your phone from everything. No. No, they will not pay for your phone repair.

How do I return my OtterBox to a new one?

Otter Products, LLC Return Policy Please contact Customer Service toll free at: 1-855-688-7269 or use this form to obtain a Return Merchandise Authorization number. You will be asked to provide your original order number, so please have this information readily available.

How can I get a free OtterBox?

Gems You Can't Live Without: a free otter box case and how to get one!

1. Head over to
2. Go to the "support" tab.
3. Click on warranty.
4. Follow their steps to pick out your case.
5. Check out with your free phone case and only pay $6.99 for shipping.

What is the difference between OtterBox Defender and Commuter?

As far as size goes, the Defender is much thicker and longer. It's a more rugged case, made for heavier phone users who need more protection. The Commuter is the lightweight case of the two, and is also less bulky and invasive. It's not a space hog and fits more easily into pockets, whether its in your jeans or purse.

What if my phone breaks in a LifeProof case?

A: If your electronic device has damage other than water damage, we will not be able to assist you with a Service Request. The TWPP Limited Warranty only covers water damage that occurs while your electronic device is inside of the LifeProof case due to a material or workmanship defect of the LifeProof case.

How does the OtterBox warranty work?

Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). You can read more on our warranty here.

Will OtterBox replace my case if it breaks?

Only if you paid for an "Accidental Damage" Geek Squad plan for your phone. Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. It's a preventative measure, but it's not 100% guaranteed to protect your phone from everything. No, they will not pay for your phone repair.

Can I exchange my OtterBox?

We will accept return of any product for a refund within 14 days of the date that you received your original order, where the order was purchased directly from Otter Products EMEA on this website. For returns from www.otterbox.com please visit www.otterbox.com/en-us/returns.

Are Otterbox cases worth it?

It's definitely worth it when the price of a phone is more than 10x the price of the case. One hard fall pays for itself, especially with all these new phones that are glass front and back. The one thing that got me into otter boxes was actu Yes they are completely worth it.

Does Otterbox cover cracked screens?

iPhone Screen Shattered in OtterBox. The company provides a warranty for the case only and not your iPhone. So, if the case gets damaged, they will replace it, but they will never replace your iPhone's screen. OtterBox will do nothing to replace the screen.

Which Otterbox is waterproof?

We think that the Otterbox Defender case is great if you need double drop protection and don't mind adding some serious bulk to your phone and if your out for an adventure involving water and snow then a lifeproof is the one. Lifeproof is slimmer and truly waterproof, Otterbox is not.

Does otterbox warranty cover yellowing?

I am disappointed but Otterbox say they guarantee it from yellowing. UPDATE: Otterbox does NOT honor their warranty!!! I contacted them 3 times because my cover yellowed. You are suppose to pay the shipping for replacement.

What is better than OtterBox?

However, if you are up to something rugged and can be brought anywhere, Lifeproof FRĒ is a better choice. Additionally, Lifeproof cases are mostly for iPhones and other Apple products. Otterbox cases, on the other hand, have a more diverse catalog, especially for Android users.

Will OtterBox replace your phone if it breaks while in the case?

No, they will not pay for your phone repair. Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case.

Does OtterBox have a lifetime guarantee?

Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). You can read more on our warranty here.

Does OtterBox pay for your phone if it breaks?

Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. It's a preventative measure, but it's not 100% guaranteed to protect your phone from everything.

Does OtterBox have a warranty if your phone breaks?

If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty period, then your damaged product is eligible for a warranty replacement.

Which OtterBox is most protective?

Defender Series®

Are all OtterBox Cases Drop proof?

OtterBox case designs are tested for UV exposure, extreme temperature, jeans pocket wear, abrasion, drop and so much more. "Every case design goes through rigorous testing in our labs to create products that withstand drops, skids, slides and bumps," said OtterBox President and CEO Pete Lindgren.

How far can you drop an OtterBox?

Front or back, it's got your phone covered It can be submerged in water 2m deep for up to one hour. It is also supposed to survive drops from up to 2m.

Does OtterBox Replace cracked screens?

Here is what to do if your iPhone screen shattered in OtterBox. The company provides a warranty for the case only and not your iPhone. So, if the case gets damaged, they will replace it, but they will never replace your iPhone's screen. OtterBox will do nothing to replace the screen.

What is OtterBox limited lifetime warranty?

Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). You can read more on our warranty here.

Who sells OtterBox?

Where Else to Buy OtterBox Cases

• Verizon.
• Best Buy.
• AT&T.
• Walmart.
• Sprint.
• Target.
• Amazon.
• Apple Store.